SeedCode Support Forum

A client of mine lost the color from the color pallette, all is grey.
He is using Filemaker server 11 and Filemaker 11 clients.
He has a brand new MackBook pro and in my MacBook the colors show up when I log into the database.

Very strange

Any ideas?

Odd indeed. If you can see the colors in the same file, then the object we use to store the colors is in place. It is possible he can't render the font we use but I think that is a bit of a stretch: if it is *completely* new he may not have many fonts at all on it, but I haven't seen this in a while.

Maybe we should do a screen share so I can see this. Can you email me at john at seedcode.com

John

This has been fixed after numerous trial and error attempts.

I still do not know how

I only got an SMS from my client in Sweden stating: Eureka! Problem fixed

Will post the solution when he gets back to Iceland.....

All is grey for me as well for all the color squares.

Can you help me troubleshoot this? It might be a font problem?

Thanks fro your help,

Monty

Hi Monty,

Sorry to hear that. Can you let me know what operating system you're using. Fixing this should be pretty simple: visit the Calendar Records layout and delete the content of the field CalendarColorGlob. Then run the calendar's Upon Opening script, or close and reopen the file.

If that doesn't work, and you have a copy which does have colors, open both and copy the contents of this field from a working copy, pasting it into this field on the non working copy. This seems most reliable if you can do it on a Mac.

If none of that works, email me directly, and I'll ask for a copy of the file so I can take a look.

All the best,

John

Hi John,

I'm on Mac OS X 10.6 with FileMaker 11 Advanced and Seedcode Complete.

Your first suggestion (Deleting the contents of the CalendarColorGlob) worked.

Thanks for your help,

Monty

Thanks for the feedback Monty.

Hi John

I have the same problem with the calendar and only realised it today when the client mentioned it, that the calendar looks different on the other computer.
Both are iMac 10.6.7 and both run the same FM 11.0v3 from FM Server. Both Macs have been bought at the same time, so they should be identically.

I have worked out a couple of things:
its somehow related to the computer
its not related to the user
its not related to the installed fonts
I can go into the field CalendarColorGlob, select the content and change the font to Arial and the white area disappears and it works fine for the session, but after a restart of Filemaker its not working again.
I think I found in one script a typo (see attached screen shot) and was hopping this solves the problem, but it didn't.

I finally solved the problem by adding a script step in the upon opening script:
clearing the field CalendarColorGlob just before the step "Prepare calendar by loading settings"
then in the Script "Apply Color Settings" I have added some steps that select the field CalendarColorGlob content and change the font to Arial, after the calculated result is assigned script step.

Its not "pretty" but it finally works.

Hi Regine,

When we see this behavior on just one computer, sometimes deleting the preference file will resolve it (See Attached Image). This sets them back to the factory defaults, and has resolved this issue before. Make sure FileMaker's not running when you delete the file.



Let me know if that helps,
Jason

Solution.

Go to Filemaker preferences -

Fonts - change to Arial
Color palette - Web palette

Solved our problem

Hi,

Thanks for that!!