Troubleshooting
SeedCodeComplete3.Troubleshooting History
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If you can't see any events in the calendar after your integration, here are a couple things to check.
Note that Event Colors have their own trouble shooting section [[EventColors | here]].
-> '''1.''' Run the "Upon Opening" script again.
-> '''2.''' Make sure you don't have any folders with the same names as your layouts: notably that you don't have a folder named "calendar". Also make sure the name of your file doesn't contain a period in the last 4 characters.
->''' 3.''' Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches. If you have multiple sources, visit the sources tab and select them one at a time to see if one source is the problem.
-> '''4.''' Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown? Do the timestamp fields show the same date / time as the date / time fields? (If not, skip to no 6 below.)
-> '''5.''' Take a look at the calc fields in CalendarRows and make sure nothing has been commented out (commented calcs begin with /* and end with */). You may be able to just remove the comments from the calcs and they'll work. Check the auto enter calc definitions as well, such as those for DateRangeStartAutoGlob and DateRangeEndAutoGlob.
-> '''6.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
-> '''7.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.) Also, make sure these timestamp calcs reference the same date and time fields you've mapped to on your Source No X layout. So if you're using a field called "Start Date" on Source No 1, make sure the time stamp calc uses "Start Date" and not something else like "Order Date". (Later, you can make a different source for Order Date.) This is especially something to look at if you have [[MultipleSources | more than one source]]; if the sources are using different date and time fields they'll need different timestamp calcs.
-> '''8.''' If you're having display issues, make sure the calendar layouts only have a body part; there should be no header or footer parts on the 4 main calendar layouts.
!! My startup script keeps deleting and re-creating the calendar interface records, is this normal?
No. But it isn't lethal either. Here is how to fix it.
As you probably know, the calendar requires some dummy records in a table called CalendarRows. Our script " Load Calendar Settings - On Startup --- Edit Configuration Here ---" tries to make sure that users haven't deleted, duplicated, or created new records in this table.
I imagine the reason it is deleting and creating them each time you launch is that the script is no longer running from a layout were it can evaluate "CalendarRows::RowNumber". If you change the beginning of the script to go to a layout based on CalendarInterface (where our home layout is / used to be) the script should only reset the CalendarRows table if there is a problem.
Just don't go to one of the actual calendar layouts just to get to a layout based on CalendarInterface, since those layout are script triggered and could delay / loop your startup.
!! Events are appearing in the wrong place
This is usually caused by carriage returns or other uncommon characters in your data. The most common cause is a trailing carriage return in one of the fields used in your zscEventSummaryCalc field (most likely the Summary or Description field), or ANY carriage return in your Status field (the calendar does not support multiple values in the Status field).
to:
(:include DayBackForFileMaker.Troubleshooting:)
Changed line 9 from:
-> '''2.''' Make sure you don't have any folders with the same names as your layouts: notably that you don't have a folder named "calendar". Also make sure the name of your file doesn't contain a period in the last 4 characters. More on these two issues here: [[RenamingFiles | changes to your file]].
to:
-> '''2.''' Make sure you don't have any folders with the same names as your layouts: notably that you don't have a folder named "calendar". Also make sure the name of your file doesn't contain a period in the last 4 characters.
Changed line 9 from:
-> '''2.''' Make sure you don't have any folders with the same names as your layouts: notably that you don't have a folder named "calendar". Also make sure the name of your file doesn't contain a period in the last 4 characters. More on these two issues here: [[YourFile | changes to your file]].
to:
-> '''2.''' Make sure you don't have any folders with the same names as your layouts: notably that you don't have a folder named "calendar". Also make sure the name of your file doesn't contain a period in the last 4 characters. More on these two issues here: [[RenamingFiles | changes to your file]].
Changed lines 3-4 from:
If you've added [[Multiple Sources | sources]] to the calendar, or changed the mapping on our Source No 1 layout, and you're not seeing what you expect in the calendar, here are a couple things to check.
to:
If you can't see any events in the calendar after your integration, here are a couple things to check.
Changed lines 9-25 from:
->''' 2.''' Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches. If you have multiple sources, visit the sources tab and select them one at a time to see if one source is the problem.
-> '''3.''' Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown? Do the timestamp fields show the same date / time as the date / time fields? (If not, skip to no 6 below.)
-> '''4.''' Take a lookat the calc fields in CalendarRows and make sure nothing has been commented out (commented calcs begin with /* and end with */). You may be able to just remove the comments from the calcs and they'll work. Check the auto enter calc definitions as well, such as those for DateRangeStartAutoGlob and DateRangeEndAutoGlob.
Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
->''6.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.) Also, make sure these timestamp calcs reference the same date and time fields you've mapped to on your Source No X layout. So if you're using a field called "Start Date" on Source No 1, make sure the time stamp calc uses "Start Date" and not something else like "Order Date". (Later, you can make a different source for Order Date.) This is especially something to look at if you have [[MultipleSources | more than one source]]; if the sources are using different date and time fields they'll need different timestamp calcs.
-> '''7.''' If you're having display issues, make sure the calendar layouts only have a body part; there should be no header or footer parts on the 4 main calendar layouts.
!! Script debugging tips
Needlesssay we find the script debugger in FileMaker Advanced pretty indispensable when we're tracking things down. If you do too, then this should help:
Some of the scripts in Complete step into our license file so we can enforce our license. It's actually pretty easy to skip this in the debugger once you know how. This video walks you through it: http://www.youtube.com/watch?v=aEfumAM_IyU
->
-> '''4.''' Take a look
->
-> '''7.''' If you're having display issues, make sure the calendar layouts only have a body part; there should be no header or footer parts on the 4 main calendar layouts
!! Script debugging tips
Needless
Some of the scripts in Complete step into our license file so we can enforce our license. It's actually pretty easy to skip this in the debugger once you know how. This video walks you through it: http://www
to:
-> '''2.''' Make sure you don't have any folders with the same names as your layouts: notably that you don't have a folder named "calendar". Also make sure the name of your file doesn't contain a period in the last 4 characters. More on these two issues here: [[YourFile | changes to your file]].
->''' 3.''' Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches. If you have multiple sources, visit the sources tab and select them one at a time to see if one source is the problem.
-> '''4.''' Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown? Do the timestamp fields show the same date / time as the date / time fields? (If not, skip to no 6 below.)
-> '''5.''' Take a look at the calc fields in CalendarRows and make sure nothing has been commented out (commented calcs begin with /* and end with */). You may be able to just remove the comments from the calcs and they'll work. Check the auto enter calc definitions as well, such as those for DateRangeStartAutoGlob and DateRangeEndAutoGlob.
-> '''6.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
-> '''7.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.) Also, make sure these timestamp calcs reference the same date and time fields you've mapped to on your Source No X layout. So if you're using a field called "Start Date" on Source No 1, make sure the time stamp calc uses "Start Date" and not something else like "Order Date". (Later, you can make a different source for Order Date.) This is especially something to look at if you have [[MultipleSources | more than one source]]; if the sources are using different date and time fields they'll need different timestamp calcs.
-> '''8.''' If you're having display issues, make sure the calendar layouts only have a body part; there should be no header or footer parts on the 4 main calendar layouts.
!! My startup script keeps deleting and re-creating the calendar interface records, is this normal?
No. But it isn't lethal either. Here is how to fix it.
As you probably know, the calendar requires some dummy records in a table called CalendarRows. Our script " Load Calendar Settings - On Startup --- Edit Configuration Here ---" tries to make sure that users haven't deleted, duplicated, or created new records in this table.
I imagine the reason it is deleting and creating them each time you launch is that the script is no longer running from a layout were it can evaluate "CalendarRows::RowNumber". If you change the beginning of the script to go to a layout based on CalendarInterface (where our home layout is / used to be) the script should only reset the CalendarRows table if there is a problem.
Just don't go to one of the actual calendar layouts just to get to a layout based on CalendarInterface, since those layout are script triggered and could delay / loop your startup.
!! Events are appearing in the wrong place
This is usually caused by carriage returns or other uncommon characters in your data. The most common cause is a trailing carriage return in one of the fields used in your zscEventSummaryCalc field (most likely the Summary or Description field), or ANY carriage return in your Status field (the calendar does not support multiple values in the Status field).
->''' 3.''' Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches. If you have multiple sources, visit the sources tab and select them one at a time to see if one source is the problem.
-> '''4.''' Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown? Do the timestamp fields show the same date / time as the date / time fields? (If not, skip to no 6 below.)
-> '''5.''' Take a look at the calc fields in CalendarRows and make sure nothing has been commented out (commented calcs begin with /* and end with */). You may be able to just remove the comments from the calcs and they'll work. Check the auto enter calc definitions as well, such as those for DateRangeStartAutoGlob and DateRangeEndAutoGlob.
-> '''6.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
-> '''7.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.) Also, make sure these timestamp calcs reference the same date and time fields you've mapped to on your Source No X layout. So if you're using a field called "Start Date" on Source No 1, make sure the time stamp calc uses "Start Date" and not something else like "Order Date". (Later, you can make a different source for Order Date.) This is especially something to look at if you have [[MultipleSources | more than one source]]; if the sources are using different date and time fields they'll need different timestamp calcs.
-> '''8.''' If you're having display issues, make sure the calendar layouts only have a body part; there should be no header or footer parts on the 4 main calendar layouts.
!! My startup script keeps deleting and re-creating the calendar interface records, is this normal?
No. But it isn't lethal either. Here is how to fix it.
As you probably know, the calendar requires some dummy records in a table called CalendarRows. Our script " Load Calendar Settings - On Startup --- Edit Configuration Here ---" tries to make sure that users haven't deleted, duplicated, or created new records in this table.
I imagine the reason it is deleting and creating them each time you launch is that the script is no longer running from a layout were it can evaluate "CalendarRows::RowNumber". If you change the beginning of the script to go to a layout based on CalendarInterface (where our home layout is / used to be) the script should only reset the CalendarRows table if there is a problem.
Just don't go to one of the actual calendar layouts just to get to a layout based on CalendarInterface, since those layout are script triggered and could delay / loop your startup.
!! Events are appearing in the wrong place
This is usually caused by carriage returns or other uncommon characters in your data. The most common cause is a trailing carriage return in one of the fields used in your zscEventSummaryCalc field (most likely the Summary or Description field), or ANY carriage return in your Status field (the calendar does not support multiple values in the Status field).
Changed lines 19-25 from:
-> '''7.''' If you're having display issues, make sure the calendar layouts only have a body part; there should be no header or footer parts on the 4 main calendar layouts.
to:
-> '''7.''' If you're having display issues, make sure the calendar layouts only have a body part; there should be no header or footer parts on the 4 main calendar layouts.
!! Script debugging tips
Needless to say we find the script debugger in FileMaker Advanced pretty indispensable when we're tracking things down. If you do too, then this should help:
Some of the scripts in Complete step into our license file so we can enforce our license. It's actually pretty easy to skip this in the debugger once you know how. This video walks you through it: http://www.youtube.com/watch?v=aEfumAM_IyU
!! Script debugging tips
Needless to say we find the script debugger in FileMaker Advanced pretty indispensable when we're tracking things down. If you do too, then this should help:
Some of the scripts in Complete step into our license file so we can enforce our license. It's actually pretty easy to skip this in the debugger once you know how. This video walks you through it: http://www.youtube.com/watch?v=aEfumAM_IyU
Changed lines 3-4 from:
If you've added [[Multiple Souces | sources]] to the calendar, or changed the mapping on our Source No 1 layout, and you're not seeing what you expect in the calendar, here are a couple things to check.
to:
If you've added [[Multiple Sources | sources]] to the calendar, or changed the mapping on our Source No 1 layout, and you're not seeing what you expect in the calendar, here are a couple things to check.
Changed lines 3-4 from:
If you can't see any events in the calendar after your integration, here are a couple things to check.
to:
If you've added [[Multiple Souces | sources]] to the calendar, or changed the mapping on our Source No 1 layout, and you're not seeing what you expect in the calendar, here are a couple things to check.
Changed lines 9-10 from:
->''' 2.''' Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches.
to:
->''' 2.''' Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches. If you have multiple sources, visit the sources tab and select them one at a time to see if one source is the problem.
Changed lines 11-12 from:
-> '''3.''' Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown?
to:
-> '''3.''' Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown? Do the timestamp fields show the same date / time as the date / time fields? (If not, skip to no 6 below.)
Changed lines 17-18 from:
-> '''6.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.) Also, make sure these timestamp calcs reference the same date and time fields you've mapped to on your Source No X layout. So if you're using a field called "Start Date" on Source No 1, make sure the time stamp calc uses "Start Date" and not something else like "Order Date". (Later, you can make a different source for Order Date.)
to:
-> '''6.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.) Also, make sure these timestamp calcs reference the same date and time fields you've mapped to on your Source No X layout. So if you're using a field called "Start Date" on Source No 1, make sure the time stamp calc uses "Start Date" and not something else like "Order Date". (Later, you can make a different source for Order Date.) This is especially something to look at if you have [[MultipleSources | more than one source]]; if the sources are using different date and time fields they'll need different timestamp calcs.
Changed lines 17-19 from:
-> '''6.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.)
to:
-> '''6.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.) Also, make sure these timestamp calcs reference the same date and time fields you've mapped to on your Source No X layout. So if you're using a field called "Start Date" on Source No 1, make sure the time stamp calc uses "Start Date" and not something else like "Order Date". (Later, you can make a different source for Order Date.)
-> '''7.''' If you're having display issues, make sure the calendar layouts only have a body part; there should be no header or footer parts on the 4 main calendar layouts.
-> '''7.''' If you're having display issues, make sure the calendar layouts only have a body part; there should be no header or footer parts on the 4 main calendar layouts.
Changed lines 15-17 from:
-> '''5.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
to:
-> '''5.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
-> '''6.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.)
-> '''6.''' Take a look at the date and time fields you're using in the timestamp fields you pasted into your events table: are these defined as date and time respectively, or are they text. (Text will not work.)
Changed lines 13-14 from:
-> '''4.''' Take a look at the calc fields in CalendarRows and make sure nothing has been commented out (commented calcs begin with /* and end with */). You may be able to just remove the comments from the calcs and they'll work.
to:
-> '''4.''' Take a look at the calc fields in CalendarRows and make sure nothing has been commented out (commented calcs begin with /* and end with */). You may be able to just remove the comments from the calcs and they'll work. Check the auto enter calc definitions as well, such as those for DateRangeStartAutoGlob and DateRangeEndAutoGlob.
Changed lines 13-15 from:
-> '''4.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
to:
-> '''4.''' Take a look at the calc fields in CalendarRows and make sure nothing has been commented out (commented calcs begin with /* and end with */). You may be able to just remove the comments from the calcs and they'll work.
-> '''5.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
-> '''5.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
Changed lines 7-13 from:
-> 1. Run the "Upon Opening" script again.
-> 2. Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches.
-> 3. Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown?
-> 4. Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
-> 2. Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches.
-> 3. Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown?
-> 4. Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
to:
-> '''1.''' Run the "Upon Opening" script again.
->''' 2.''' Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches.
-> '''3.''' Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown?
-> '''4.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
->''' 2.''' Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches.
-> '''3.''' Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown?
-> '''4.''' Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
Added lines 1-13:
!! What's wrong?
If you can't see any events in the calendar after your integration, here are a couple things to check.
Note that Event Colors have their own trouble shooting section [[EventColors | here]].
-> 1. Run the "Upon Opening" script again.
-> 2. Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches.
-> 3. Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown?
-> 4. Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
If you can't see any events in the calendar after your integration, here are a couple things to check.
Note that Event Colors have their own trouble shooting section [[EventColors | here]].
-> 1. Run the "Upon Opening" script again.
-> 2. Click on the filters tab: if "Clear" is showing up in red, click "clear" to empty the filters. You may have been "searching" for events that don't have any matches.
-> 3. Check out the Source No 1 layout in browse mode, reviewing every tab: are there any errors shown?
-> 4. Check your system's date formats. If you're using a customized date format switch to one of the standard formats like United Kingdom and then close and re-open FileMaker. It is unusual, but stray characters in the date format can screw up the calendar. If switching formats repairs it, slowly add your customizations again checking that the calendar continues to recognize them.
